Privacy Policy HOH99 – Member Data Protection & Privacy

Hoh99 values the privacy of every individual who uses our platform. This Privacy Policy is designed to give you a clear and transparent picture of how your personal information is managed — from the moment you register an account to every time you log in and play.

We understand that your trust is not something to be taken lightly. The personal information you provide us is held in trust, and we manage it with full responsibility. This policy is built on Malaysia's Personal Data Protection Act 2010 (PDPA) and global best practices in data protection.

This Privacy Policy applies to all hoh99 services, including the main website, mobile app, email communications, support live chat, and all other communication channels operated by hoh99.

Hoh99 only collects information that is genuinely necessary to provide you with a safe, high-quality service. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.

We also collect information automatically when you use our platform, including technical data such as browser type, operating system, and screen resolution. This data is used solely to ensure the platform performs optimally on your device.

Every piece of data we collect has a clear purpose. HOH99 does not use your information for purposes outside the scope stated below:

• Account Management: Creating and maintaining your account, processing logins, and managing profile settings.
• Financial Transactions: Processing deposits and withdrawals, and maintaining transaction records for compliance purposes.
• Identity Verification (KYC): Ensuring you meet the age requirements and preventing the use of false identities on the platform.
• Platform Security: Detecting and preventing fraudulent activity, hacking attempts, or any security threats to your account.
• Customer Support: Resolving complaints, responding to enquiries, and providing necessary technical support.
• Marketing Communications: Sending information about promotions and offers (only if you have agreed to receive them).
• Legal Compliance: Meeting the legal and regulatory obligations applicable to platform operations.

Hoh99 continually invests in data security infrastructure to ensure your information remains protected at all times. All data is stored on tightly controlled servers with multiple layers of protection.

Key security measures we implement include:

• 256-bit SSL encryption for all data transmissions between your device and HOH99 servers.
• Passwords are stored using an irreversible hashing algorithm — even our own team cannot view your password.
• 24/7 security monitoring by a trained IT team to detect intrusion attempts.
• Regular data backups to secure, separate locations to prevent data loss.
• Strict internal access controls — only designated staff are permitted to access members' personal data, and only when necessary to complete relevant tasks.

Your personal information will be retained for as long as your account is active and for the period required by law following account closure. Financial records are typically retained for seven (7) years in line with Malaysian legal compliance requirements.

Hoh99 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. Your information is only shared in the limited circumstances set out below:

• Payment Service Providers: To process deposit and withdrawal transactions, the necessary financial information is shared with trusted payment service providers that meet recognized security standards.
• Game Providers: Basic account information may be shared with third-party game providers integrated with our platform solely for the technical purposes of game operation.
• Legal Compliance: We will disclose information where required by law, court order, or direction from a lawful authority.
• Fraud Prevention: In cases involving fraud or illegal activity, relevant information may be shared with authorities or fraud prevention agencies.

Hoh99 uses cookies and similar technologies to enhance the user experience, analyse platform performance, and ensure security functions operate correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting data on how you use the platform to help us identify and resolve technical issues.
• Functional Cookies: Saving your preferences such as language, theme, and other settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand overall usage patterns to improve the platform — this data is collected in aggregate and without individual identification.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for security and account authentication.

As a HOH99 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal information:

The HOH99 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from children under the age of 18.

If we discover that information from an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you have reason to believe your child has registered an account at hoh99, please contact us immediately.

The HOH99 platform may contain links or integrations to third-party services such as payment providers and game providers. Please note that HOH99's Privacy Policy applies only to our own platform.

When you leave the hoh99 platform and access third-party sites or services, their privacy practices are entirely under their own control and responsibility. We encourage you to read the privacy policy of any third party before sharing your personal information with them.

Hoh99 is not responsible for the privacy practices or content of third-party sites linked from our platform. Links to such sites are provided solely for convenience and do not constitute an endorsement or approval of those sites.

Hoh99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes we make will be marked with a new "Updated" date at the top of this document.

For material changes — meaning changes that significantly affect how we handle your data — we will notify you through:

• Clear in-platform notifications on HOH99 when you log in.
• Email to the address registered on your account.
• An information banner on the platform's main page.

Continued use of the HOH99 platform after any changes take effect is considered your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist.

For more information about your rights under Malaysia's PDPA, you may refer to the official website of the Department of Personal Data Protection Malaysia. HOH99 remains fully committed to cooperating with relevant authorities to ensure complete compliance with applicable data protection laws.